Privacy Policy

Last updated: July 9, 2026

This Privacy Policy describes how FeeBuddy (FeeBuddy Audit Limited) collects, uses, and protects your personal information. We are committed to protecting your privacy and handling your data responsibly. This policy explains what information we gather, how we use it, and the rights you have regarding your data.

Who We Are and Data Controller

We operate a subscription audit and recurring charge cleanup service designed to help Montreal readers identify and eliminate hidden monthly fees. We are the data controller responsible for your personal information. Our mission is to empower you to take control of your subscriptions and reduce unnecessary expenses.

Information We Collect

We collect information you provide directly when you use our services:

• Contact details such as name, email address, and phone number when you reach out or register
• Account information including username and password for authentication
• Details about your subscriptions and recurring charges when you submit them for audit
• Communication records when you contact our support team
• Technical data including IP address, browser type, and pages visited through cookies and analytics tools
• Device information such as operating system and device type for service optimization

Legal Basis for Processing

We process your personal information based on several legal foundations. Your consent is obtained when you agree to our privacy policy and use our services. We rely on legitimate interest to improve our services, prevent fraud, and enhance security. Legal obligation requires us to maintain certain records for compliance with tax and regulatory requirements in Canada. Processing necessary for contract performance ensures we can deliver our subscription audit services effectively.

How We Use Your Information

We use the information we collect to provide and improve our subscription audit services. Your data helps us analyze your recurring charges, identify savings opportunities, and deliver personalized recommendations. We use contact information to communicate with you about your audit results and service updates. Analytics data helps us understand how you interact with our platform so we can optimize your experience. We may use your information to send you educational content about managing subscriptions, though you can opt out anytime.

Data Retention

We maintain your information only for as long as necessary to provide our services and comply with legal obligations:

• Contact form submissions and support messages: retained for up to 24 months after your last interaction
• Subscription audit data and analysis records: retained for up to 36 months to support ongoing optimization
• Analytics and cookie data: retained for up to 14 months from collection date
• Server logs and access records: retained for up to 12 months for security purposes
• Account data: retained while your account is active, deleted within 90 days of account termination unless legal requirements mandate longer retention

Your Privacy Rights

You have several rights regarding your personal information. You can request access to any data we hold about you and receive a copy in a structured format. You have the right to correct inaccurate or incomplete information. You can request deletion of your personal data, subject to legal retention requirements. You can withdraw consent to marketing communications at any time. You have the right to restrict how we process your information and to object to certain processing activities. You can lodge a complaint with the Privacy Commissioner of Canada if you believe we have violated your privacy rights.

Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and understand how you use our platform. Essential cookies are necessary for core functionality and security. Performance cookies help us analyze traffic patterns and optimize site speed. Preference cookies remember your settings and choices. Marketing cookies track your interaction with our content to improve recommendations. You can control cookie settings through your browser, though some functionality may be limited if you disable them. Our separate Cookie Policy provides detailed information about each cookie type we use.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, and disclosure. We use encryption for data transmission and secure storage protocols for sensitive information. Our team undergoes regular security training, and we conduct periodic security audits. However, no online service is completely secure, and we cannot guarantee absolute protection against all threats.

Third-Party Services

We may use third-party service providers to assist with analytics, customer support, and payment processing. These providers are contractually obligated to maintain your information confidentially and use it only for specified purposes. We do not sell your personal information to marketers or advertisers. International transfers of data comply with applicable privacy laws and are conducted with appropriate safeguards.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information and terminate the child's account promptly.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes by updating the "Last updated" date and providing prominent notice on our website. Your continued use of our services following such modifications constitutes your acceptance of the updated policy.